Chatbase
Chatbase lets you build no-code AI agents trained on your own data that answer customers across chat, email, voice, WhatsApp, Slack and more.
Key Takeaways
Build AI agents that handle support and sales on every channel
Free Trial · $32 per month · $120 per month · $400 per month
- Customer support teams
- E-commerce stores
- SaaS companies
What is Chatbase?
Chatbase is a platform for building customer-facing AI agents. You connect your data sources, describe the agent’s role in plain language, set guardrails and add actions such as looking up an order. No code is needed to get a first agent running.
Agents can handle support questions, guide prospects toward a sale or help customers understand a product. You test them against real scenarios, then publish to a website widget, WhatsApp, email, Slack, Messenger, Instagram and phone. A built-in helpdesk lets AI and human staff share the same conversations, and analytics track topics, sentiment and resolution.
It suits small businesses launching their first support bot as well as larger companies that need integrations with tools like Zendesk, Salesforce and HubSpot.
Who is Using Chatbase?
Support managers
Cut ticket volume by letting an agent answer common questions.
Sales teams
Engage visitors and answer product questions around the clock.
E-commerce operators
Handle order status and return questions automatically.
Key Features
- AI-Powered Support Agents: Agents resolve customer questions using your connected data.
- Procedures and Actions: Write step-by-step procedures in plain language that call actions like order lookups.
- Guardrails: Set what the agent must avoid, such as promising refunds.
- Helpdesk: A ticket inbox where AI and people work on the same conversations.
- Analytics: Track topics, sentiment and trends across conversations.
- Model playground: Test different AI models and settings before going live.
Pricing Plans
Hobby
- Billed yearly ($40/mo billed monthly); 7-day trial
- 700 message credits per month
- Access to advanced models
- 2 members
- Basic integrations and analytics
- File attachments in chat
Basic
- Billed yearly ($150/mo billed monthly); 7-day trial
- 4,000 message credits per month
- 3 members
- Advanced integrations
- Chatbase Helpdesk inbox
- Voice and API access
Business
- Billed yearly ($500/mo billed monthly); 7-day trial
- 15,000 message credits per month
- 5 members
- Advanced analytics
- Source suggestions
- Tickets as a source
Enterprise
- Custom pricing
- Custom usage and flexible billing
- SSO and audit logs
- HIPAA-eligible
- White-labeling and SLAs
- Customer success manager
Which Chatbase plan should you pick?
Hobby suits a single site testing an AI agent. Pick Basic when you need voice, API access and helpdesk integrations, and Business (marked popular) when volume grows and you want advanced analytics. Go Enterprise for SSO, HIPAA eligibility and SLAs.
Trying a first AI agent on one site.
Small teams launching their first production agent.
Teams with a growing customer base.
Companies deploying agents at scale.
Chatbase Use Cases
Order and return questions
Give the agent an order lookup action and a returns procedure.
Outcome: Shoppers get answers without waiting for staff.
Website sales assistant
Deploy a sales agent that answers product questions.
Outcome: More visitors guided toward a purchase.
Internal help desk
Train an agent on internal docs for staff questions.
Outcome: Employees find operational answers faster.
How Chatbase fits into your stack
Helpdesks and CRMs
Integrates with Zendesk, Intercom, Freshdesk, Salesforce, HubSpot and more on Basic and up.
Messaging channels
Deploys to WhatsApp, Messenger, Instagram and Slack.
Commerce and scheduling
Works with Shopify, Stripe, Calendly and WordPress.
Pros
- +No-code setup: Agents are built from your data and plain-language instructions.
- +Many channels: One agent can run on chat, email, voice, WhatsApp, Slack and social apps.
- +Wide model choice: Plans include advanced models from OpenAI, Anthropic, Google and others.
- +Shared helpdesk: AI and human agents work from the same conversation view.
Cons
- −No permanent free plan: Paid plans start with a 7-day trial rather than a free tier.
- −Key integrations cost more: Zendesk, Salesforce, HubSpot, Zapier and API access start on Basic.
- −Credit limits: Each plan has a monthly message-credit allowance, with extra credits at $40 per 1,000.
Limitations & when to consider alternatives
- One agent per plan. Hobby, Basic and Business each include one agent, with extras at $25 a month.
- Branding on lower tiers. Removing 'Powered By Chatbase' is a $99 monthly add-on.
- You need a free chatbot for a very small site.
- You want a full contact-center suite with workforce management.
How to Use Chatbase
Start a trial
Sign up for a 7-day trial on a plan.
Build the agent
Connect data sources, define its role and set guardrails.
Test
Run real customer scenarios before going live.
Deploy and optimize
Publish to your channels and refine using analytics.
Who is Chatbase For?
Small and mid-size businesses
Teams that want an AI support agent without hiring developers.
Enterprises
Organizations needing SSO, HIPAA eligibility, SLAs and custom limits.
Frequently Asked Questions
Is there a free plan?
The pricing page offers a 7-day trial on paid plans rather than a permanent free tier.
How much does Chatbase cost?
Hobby is $32 a month billed yearly ($40 monthly), Basic is $120 ($150), Business is $400 ($500), and Enterprise is custom.
What happens if I run out of message credits?
You can turn on auto-recharge, which adds non-expiring credits at $40 per 1,000.
Is Chatbase secure?
Chatbase lists GDPR compliance, SOC 2 Type II and HIPAA, with HIPAA eligibility on Enterprise.
Can I remove Chatbase branding?
Yes, with a $99 per month add-on.
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